FAQ's
Frequently Asked Questions
What products do you sell at Petsy Planet?
We offer a wide range of pet products for dogs and cats, including grooming tools, beds, feeding & watering accessories, smart gadgets, travel essentials, and toys.
Do you ship to EU countries?
Yes, we ship to all EU countries. Shipping times vary by location, but most orders arrive within 5–10 business days.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use it to track your package on the carrier’s website.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and EU-friendly payment options through Shopify Payments. All transactions are secure and encrypted.
Can I return or exchange a product?
Yes, we offer a 14-day return or exchange policy for most products. Items must be in their original condition and packaging. Please contact our support team for assistance.
Are your products safe for pets?
Yes, we carefully select products that meet high safety standards. All items are designed to be pet-friendly, non-toxic, and durable.
How do I care for my pet products?
Most of our products come with care instructions. For beds and fabric items, we recommend spot cleaning or gentle machine wash if specified. Always follow the instructions on the product label.
Do you offer gift options or packaging?
Yes, we offer gift-ready packaging on selected items. You can select this option during checkout for a special touch.
Can I cancel or modify my order?
Orders can be modified or canceled within 24 hours of placement. After that, the order will already be processed and shipped. Please contact our support team immediately if you need changes.
Do you offer customer support?
Yes! Our friendly support team is available via email at nexora@petsyplanet.com. We are happy to help with product questions, orders, or general inquiries.